> ## Documentation Index
> Fetch the complete documentation index at: https://ormilabs.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a support ticket

> If you run into an issue and need help from our team, you can submit a support ticket directly through the chat widget in the dashboard.

## How to submit a ticket

<Steps>
  <Step title="Head over to the dashboard">[Login to the app](https://app.ormilabs.com/) to get started.</Step>

  <Step title="Click the chat icon in the bottom-right corner of any page in the app">
    <Frame>
      <img src="https://mintcdn.com/ormilabs/d56eiR-mOnSmKVsF/images/support-chat-bubble.png?fit=max&auto=format&n=d56eiR-mOnSmKVsF&q=85&s=f7f1be4b08a0c857e727f98b0fd273ed" alt="support-ticket" width="1911" height="907" data-path="images/support-chat-bubble.png" />

      <figcaption>support ticket</figcaption>
    </Frame>
  </Step>

  <Step title="Click on Support request">
    <Frame>
      <img src="https://mintcdn.com/ormilabs/pO5Nt5W51-dW_Pub/changelog/images/2026/support-ticket.png?fit=max&auto=format&n=pO5Nt5W51-dW_Pub&q=85&s=171bca6dbb4a62197e69224a5208dcf7" alt="support-ticket" width="1892" height="906" data-path="changelog/images/2026/support-ticket.png" />

      <figcaption>support ticket</figcaption>
    </Frame>
  </Step>

  <Step title="Fill out the support request form">
    * **Get notified by email:** Your email address is pre-filled. Replies and ticket updates will be sent here.
    * **Title:** Enter a short, descriptive summary of your issue.
    * **Description:** Describe the problem in detail. Include steps to reproduce it, any error messages you saw, and what you expected to happen.
    * **Platforms:** Specify which chain and network you are using.
    * **Root cause:** If you have a hypothesis about what caused the issue, include it here. This is optional but helps speed up the investigation.
  </Step>

  <Step title="Click Create ticket to submit" />
</Steps>

## After you submit

You will receive updates at the email address provided. You can reopen the chat widget at any time to check the status of your ticket under **Messages**.

## Tips for faster resolution

* Be as specific as possible in your description.
* Include the exact wording of any error messages.
* Mention when the issue first occurred and how frequently it happens.
* Note any recent changes to your setup that might be related.