> ## Documentation Index
> Fetch the complete documentation index at: https://ormilabs.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing

> Understanding Ormi pricing and billing

## Pricing update (effective July 1, 2026)

Ormi no longer offers the free Developer plan or Pay-Go plans.

New users receive a **14-day free trial** with access to Production plan features. A valid payment method is required to start the trial, but users will not be charged during the trial period.

[Read more about our decision to change our pricing structure.](https://blog.ormilabs.com/predictable-blockchain-data-pricing/)

## Plans

Ormi offers three paid plan types: Production, High Performance, and Custom.

New users can test Ormi through a 14-day free trial before moving to a paid plan.

Ormi bills subgraphs at a flat monthly price per subgraph. Paid plans include unlimited entity storage and unlimited queries.

### Pricing and feature breakdown

| **Feature**           | **Free Trial**   | **Production** | **High Performance** | **Custom** |
| --------------------- | ---------------- | -------------- | -------------------- | ---------- |
| **Cost per subgraph** | Free for 14 days | \$75/mo        | \$150/mo             | Custom     |
| **Entities**          | Unlimited        | Unlimited      | Unlimited            | Unlimited  |
| **Sustained RPS**     | 15 req/s         | 15 req/s       | 60 req/s             | Custom     |
| **Requests**          | Unlimited        | Unlimited      | Unlimited            | Unlimited  |
| **Webhooks**          | Unlimited        | Unlimited      | Unlimited            | Unlimited  |

**Note**: Plans include unlimited monthly requests, subject to the sustained RPS limit of the selected plan.

<Info title="How subgraph billing works">
  Each subgraph is billed based on how long it exists in your workspace during the billing period.

  * Full billing period: charged the full monthly plan price
  * Added or removed mid-cycle: prorated
  * Paused subgraphs: still count toward billing
</Info>

### Infrastructure & Reliability

| **Feature**            | **Free Trial** | **Production** | **High Performance** | **Custom**           |
| ---------------------- | -------------- | -------------- | -------------------- | -------------------- |
| **Networks**           | 60+            | 60+            | 60+                  | Custom               |
| **SLA**                | 99.9%          | 99.9%          | 99.9%                | Custom               |
| **Resource isolation** | Shared         | Shared         | Shared               | Software or hardware |

### Advanced features

| **Feature**              | **Free Trial** | **Production** | **High Performance** | **Custom** |
| ------------------------ | -------------- | -------------- | -------------------- | ---------- |
| **Pay in crypto**        | —              | —              | ✓                    | ✓          |
| **Rate-limit config**    | —              | —              | —                    | ✓          |
| **Custom monitoring**    | —              | —              | —                    | ✓          |
| **White-label branding** | —              | —              | —                    | ✓          |

### Support & onboarding

| **Feature**   | **Free Trial** | **Production**  | **High Performance** | **Custom**                   |
| ------------- | -------------- | --------------- | -------------------- | ---------------------------- |
| **Support**   | Community      | Standard (24/5) | Standard (24/5)      | 24/7 with engineering access |
| **Migration** | No-code        | Assisted        | Assisted             | Hands-on                     |

## 14-day free trial

New users receive a 14-day free trial with access to Production plan features.

Users can deploy subgraphs, query data, use webhooks, and test Ormi during the trial.

A valid payment method is required to start the trial. Users will not be charged during the trial period.

**Note:** When the trial ends, all active subgraphs in the account are move to the Production plan unless the subscription is cancelled before the trial ends. Each active subgraph is billed independently at the Production plan rate.

<Note>
  If the account is not on a paid plan when the trial ends, the subgraph will be paused.

  Paused subgraphs and their indexed data are retained for **7 days**. If the workspace is not upgraded to a paid plan during that period, the subgraph and its data will be deleted.

  To keep the subgraph and avoid data loss, upgrade before the retention period ends.
</Note>

## Upgrades and downgrades

Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.

## Past-due invoices

Invoices are due **within 7 days** of issuance.

* If an invoice is not paid by the due date, your subgraphs are **paused.**
* If the invoice remains unpaid 21 days after issuance, your subgraphs are **permanently deleted** and cannot be recovered.

## Support add-ons

| **Add-On**   | **Price**              | **Hours** | **Response Time** | **Channels**                         |
| ------------ | ---------------------- | --------- | ----------------- | ------------------------------------ |
| **Standard** | Included in paid plans | 24/5      | \< 12 hours       | Ticketing & email                    |
| **Priority** | \$100/mo               | 24/7      | \< 6 hours        | Telegram & Slack                     |
| **VIP**      | \$500/mo               | 24/7      | \< 2 hours        | Custom (includes engineering access) |

## FAQs

<Accordion title="How is billing calculated?">
  <strong>Each subgraph is billed independently</strong> based on the plan it is on.

  For example, 4 subgraphs on the Production plan cost <strong>\$300/month</strong>.

  Subgraphs are billed based on the plan they are on and how long they exist during the billing period.

  If a subgraph exists for the full month, it is charged at the full monthly plan price. If it is added or removed mid-month, billing is prorated.. Paused subgraphs on an active paid plan still count toward billing.
</Accordion>

<Accordion title="When do upgrades and downgrades take effect?">
  <strong>Upgrades take effect immediately.</strong>

  Upgrades take effect immediately.

  Downgrades take effect at the start of the next billing cycle.
</Accordion>

<Accordion title="What happens if I don't pay my invoice?">
  Invoices are due within <strong>7 days</strong>.

  After that, your subgraphs are <strong>paused.</strong>.

  If still unpaid <strong>21 days after invoice issuance</strong>, your subgraphs are <strong> permanently deleted</strong>.
</Accordion>

<Accordion title="Can I pay in crypto?">
  Crypto payments are available on the <strong>High Performance</strong> and <strong>Custom</strong> plans.
</Accordion>

<Accordion title="What support is included with paid plans?">
  All paid plans include <strong>Standard Support (24/5, \<12 hour response time, ticketing & email)</strong>.

  You can add <strong>Priority (\$100/mo)</strong> or <strong>VIP (\$500/mo)</strong> support for faster response times and additional channels.
</Accordion>

<Accordion title="How does billing work if I have multiple subgraphs?">
  Each subgraph is billed independently based on its plan and how long it exists in the account during the billing period.

  For example, 4 active subgraphs on the Production plan cost <strong>\$300/month</strong>. If a subgraph is added or deleted mid-cycle, billing is prorated.

  Paused subgraphs on an active paid plan still count toward billing.
</Accordion>

<Accordion title="What is the difference between migration tiers?">
  <strong>No-code:</strong> self-serve migration using the dashboard.

  <strong>Assisted (Production / High Performance):</strong> Ormi helps with setup and configuration.

  <strong>Hands-on (Custom):</strong> full migration managed by engineers.
</Accordion>

<Accordion title="How do I contact sales for a Custom plan?">
  Reach out to us at <a href="mailto:hello@ormilabs.com">[hello@ormilabs.com](mailto:hello@ormilabs.com)</a> or fill out a form on our website.
</Accordion>